Consultation & Reporting Contacts Guide
This page collects public consultation and reporting contact points for troubles or information related to investment fraud and unregistered firms in Japan. Trilogy Inc., the operator of this site, is not involved in operating any of these contact points. In an emergency, please contact 110 (police) or 119 (fire/ambulance).
Consumer Hotline
Phone: 188 (no area code needed)
Hours: Varies by the local Consumer Affairs Center handling your call
For general troubles related to contracts or solicitation, this connects you to your nearest Consumer Affairs Center or similar consultation contact point. It is commonly recommended as the first call to make if you are unsure where to turn.
Consumer Hotline 188 (Government Public Relations Online, Japanese)
Police Consultation Line
Phone: #9110
Hours: — (for emergencies, call 110)
A nationwide number for consulting the police when you are unsure whether something constitutes a crime or accident. Calls are routed to the consultation contact point of the police headquarters covering the area you call from. If you need help immediately, call 110.
Police Consultation Line #9110 (Government Public Relations Online, Japanese)
Securities and Exchange Surveillance Commission (SESC) Information Contact
Phone: 0570-00-3581 (03-3581-9909 from IP phones, etc.)
Hours: Weekdays 10:00–16:00 (Japan time)
A contact point for providing information suspected of involving unregistered firms, unfair trading, or other misconduct related to the securities markets. Its main purpose is to receive information, not to handle individual trouble consultations.
FSA Financial Services User Consultation Office
Phone: 0570-016811 (03-5251-6811 from IP phones, etc.)
Hours: Weekdays 10:00–17:00 (Japan time)
A contact point for troubles with financial institutions or financial instruments business operators, as well as questions or consultations about the relevant systems.
Financial Instruments Mediation Assistance Center (FINMAC)
Phone: 0120-64-5005
Hours: Mon–Fri 9:00–17:00, Japan time (excluding holidays and year-end/New Year)
A designated dispute resolution body that provides consultation and mediation (assistance in reaching a settlement) for individual troubles with securities companies and other financial instruments business operators.
The phone numbers and hours listed here were confirmed on each organization's official website at the time of publication. They may have changed since then, so please check the linked pages directly for the most current information. These contact points operate in Japanese.